Explore our terms and conditions, covering Standard Charter and Beyond by Equinox, to understand the rules that shape your experience with us.
Standard Charter Terms & Conditions
Equinox Charter Ltd, acts as a principal – an intermediary between you ‘The Charterer’ – the individual or company entering into the Aircraft Charter Agreement as identified in the charter booking and ‘The Carrier’ – The Aircraft Operator whose quotation for provision of a flight to The Charterer has been accepted by The Charterer in accordance with the terms as detailed in the Equinox Charter Agreement.
At all times Equinox Charter act as ‘The Supplier’ of aircraft charter, agents of ‘The Carrier’ and do not own or operate any aircraft directly. When booking a charter flight through Equinox Charter you will be entering into a direct and legally binding agreement with Equinox Charter Ltd.
Equinox Charter will support you in our position as an intermediary.
- DEFINITIONS & PARTIES
In these Standard Charter Terms unless the context otherwise requires: –
- “Agreement” means these Standard Charter Terms, the Charter Contract and any Special Conditions.
- “Aircraft” means any aircraft operated in connection with any Flight.
- “Booking Date’ means the date on which the clients signs and returns to the Agreement, to Equinox Charter Ltd.
- “Carrier” means the aircraft Operator whose quotation for provision of a flight to The Charterer has been accepted by The Charterer in accordance with the terms as detailed in the Equinox Charter Agreement.
- “Charterer” means the individual or company entering into the Aircraft Charter Agreement as identified in the charter booking.
- “Charter Price” means the total amount set out in invoice(s) issued in respect of a single Agreement (which includes Equinox Charter’s fee for facilitating an Agreement.).
- “Flight” means a flight described in a Charter Contract.
- “Charter Contract” means the Equinox Charter Agreement issued to the Charterer confirming an aircraft charter and Flight details.
- “Special Conditions” means those variations to the Standard Charter Terms upon which the Carrier will perform the Flight for the Charterer and which, in the event of inconsistency with these Standard Charter Terms, take precedence as between the Parties.
2.1 The Carrier shall make available to the Charterer the Aircraft as specified in a Charter Contract and the Charterer shall take the Aircraft on charter from the Carrier upon the terms and conditions of an Agreement (including any Special Conditions which have been notified to the Charterer by the Carrier during the Equinox Charter Tender Process).
If the Charterer wishes to cancel any Flight(s) after confirmation of the related Agreement, unless specifically indicated as ‘mirrored’ terms of the Carrier in the Charter Contract, the following rates will be paid immediately by the Charterer to Equinox Charter as agreed compensation for such cancellation:
- 25% of the Charter Price if cancelled following contract exchange.
- 55% of the Charter Price if cancelled less than 7 days but more than 48 hours prior to departure.
- 80% of the Charter Price if cancelled less than 48 hours but more than 24 hours prior to departure.
- 100% of the Charter Price if cancelled within 24 hours of departure.
If the compensation amount agreed with the Carrier is higher than the cancellation terms set out herewith, then the cancellation terms of the Carrier take precedence over the terms set out by Equinox Charter Ltd.
- CHARTER PRICE AND PAYMENT
4.1 The Charterer shall pay Equinox Charter the Charter Price at the time, in the amount, currency and to the address specified in accordance with the provisions set out therefore in the Equinox Charter Agreement.
4.2 The Charter Price is based on aviation fuel costs calculated on the Booking Date. If, for any reason whatsoever there shall be any increase in the cost of aviation fuel between the Booking Date and the date of operation of any Flight, then the Charterer shall, if so required by the Carrier, pay Equinox Charter on demand such amount as shall fully compensate the Carrier for such increase in costs.
4.3 If for any reason payment of the Charter Price or any instalment thereof shall not be made on the due date then the Charterer shall pay to the Carrier interest on the amount unpaid at the rate of 6 % per annum above the base rate for the time being of The Bank of England calculated on a daily basis from the due date until the date of payment (both before and after judgment), compounded monthly.
4.4 The Charter Price is agreed in the currency shown on the Charter Agreement. On request from the Charterer, Equinox Charter in its sole discretion may elect to accept settlement of the price in either in US Dollars, Euros or GBP Sterling. On request, a new invoice will be issued to the Charterer, converting the Charter Price using the exchange rate on the date of issue of the invoice. If immediate payment is not received then Equinox Charter reserves the right to recalculate the conversion of the Charter Price into the Charterer’s requested currency at the date of payment and issue a revised and/or further invoice for any additional amounts outstanding at the date of payment. All such invoices issued under an Agreement shall evidence the “Charter Price” of that Agreement and are subject to these Standard Charter Terms.
4.5 Payment of the Charter Price shall be made directly to the account specified by Equinox Charter which is authorised to accept payment on behalf of the Carrier and received in cleared funds in such account, no later than 1 week prior to the date of the Flight as set out in a Charter Contract. When Flights are booked within 1 week of the proposed date of the Flight, full and immediate payment of the Charter Price is required at the time of booking (subject to clause 4.13). Time shall be of the essence for payment of the Charter Price and any other sums under any Agreement.
4.6 No set-off or counterclaim (whether arising in respect of an Agreement or any other carriage) shall entitle the Charterer to withhold payment of any sums whatsoever payable under or by reason of an Agreement.
4.7 The Charterer shall be responsible for reimbursing the Carrier on demand in respect of any de-icing costs incurred in connection with the performance of an Agreement.
4.8 In the event that the Charterer requests a change in routing or any other significant change (for example flight time change, passenger manifest change, change of airport or additional flight requirements) in respect of one or more Flights being undertaken by the Carrier under an Agreement and such requests are accommodated by the Carrier (which shall be at the Carrier’s sole discretion), Equinox Charter will issue an amended or replacement Flight Confirmation and the Charterer will pay on demand any additional costs set out therein.
4.9 Equinox Charter acts as ‘agents’ of the carrier and deducts from the Charter Price a facilitation fee before remitting funds received from the Charterer to the Carrier.
4.10 Payment of sums due under these Standard Charter Terms may be made by bank transfer (wire), credit or debit card. If the Charterer makes payment of the Charter Price by credit or debit card then the Charterer shall be additionally responsible for card charges incurred by Equinox Charter and/or the Carrier in facilitating payment by debit or credit card. For avoidance of doubt, Debit and credit card charges are not refundable in the event of: (a) cancellation of Flight(s) or an Agreement, and/or (b) refund of pre-authorised payments taken by Equinox Charter from the Charterer’s credit card pursuant to clause 4.13.
4.11 If the Carrier is unable to perform a Flight in accordance with a Flight Confirmation due to an Aircraft technical failure or for any other reason attributable to the Carrier, Equinox Charter shall find a suitable replacement Aircraft and shall disclose any additional costs to the Charterer for which they will be liable. If Equinox Charter finds a suitable replacement, but the Charterer elects not to accept the replacement Aircraft found by Equinox Charter, Equinox Charter shall be entitled to retain all sums due to it under these Standard Charter Terms (including Equinox Charter’s fee for facilitating an Agreement) had the Charterer accepted the replacement Aircraft. If Equinox Charter does not find a suitable replacement, Equinox Charter will have to indemnify and hold harmless the Charterer for any and all damages caused by the Aircraft unavailability.
4.12 Unless agreed in advance of the Flight, Wi-Fi charges are not included within the Charter Price. Any charges by the Carrier for Wi-Fi used, that was not included in the Charter Agreement will be passed onto the Charterer to be paid on receipt of invoice.
4.13. If there is any increase in security costs, aviation insurance premiums, fuel (as per 4.2), landing fees, airport passenger duty or similar costs relating to the operation of the aircraft or any part of the Charter after the date the Agreement is made, Equinox Charter shall be entitled to increase the Charter Price by an amount equal to the increased cost to Equinox Charter of providing the Charter.
4.14 If the Charterer pays the Charter Price by bank transfer within 2 weeks of the proposed date of the Flight, then the Charterer shall additionally provide to Equinox Charter credit card details using which Equinox Charter may complete pre-authorisation of the relevant Charter Price plus the 4% transaction fee payable pursuant to clause 4.10. If: (a) the relevant payment by bank transfer is not received by Equinox Charter’s bank within 3 working days (being any day other than a Saturday, Sunday, or public holiday when banks are generally open for normal business in London) after the Booking Date, or (b) the Charterer requests that Equinox Charter takes the relevant payment by credit card, then the pre-authorised payment of the Charter Price plus the 4% transaction fee will be taken from the Charterer’s card. If a bank transfer is received by or on behalf of Equinox Charter after Equinox Charter has taken the relevant pre-authorised sums from the Charterer’s credit card, then (at the election of the Charterer) either: (i) the bank transfer will be refunded to the Charterer, or (ii) the pre-authorised payment will be refunded to the Charterer’s credit card (less the 4% transaction fee paid pursuant to clause 4.10 and any fees or charges levied on Equinox Charter in connection with refunding such pre-authorised credit card payment).
4.15 Flight bookings are based on internationally recognised ICAO (4 letter) airport codes and not by airport names that are subject to change and interpretation.
- AIRCRAFT AND CREW
5.1 The Carrier shall be responsible for providing the Aircraft at the scheduled commencement of the Flight in a condition such that it is properly manned and equipped, fuelled and airworthy in accordance with the laws and regulations of the state of registration of the Aircraft. The Aircraft shall be operated by the Carrier in accordance with all applicable laws and regulations during the period of the Flight(s).
5.2 Subject to its general operational requirements, the Carrier shall use its reasonable endeavours to:
5.2.1 have Aircraft and operating personnel, including cabin staff ready to fly no later than thirty minutes prior to the Flight departure time set out in a Charter Contract;
5.2.2 have an operating personnel member available to meet passengers at entrance to airport, FBO or agreed meeting point; and
5.2.3 have an operating personnel member available to escort customers to their onward transport post disembarking a flight on arrival at destination
5.3 Equinox Charter shall use its reasonable endeavours to:
5.3.1 respond promptly to any Charterer communication and
5.3.2 inform Charterers as soon as reasonably practicable on becoming aware of possible delay for any reason to a Flight schedule. Equinox Charter’s highest priority is flight safety. As such, the captain of the Aircraft shall have complete discretion concerning preparation of the Aircraft for flight, whether a Flight shall be undertaken and/or whether a Flight is to be abandoned once undertaken. The Charterer shall accept as final and binding all decisions of the captain on all matters relating to the operation of the Aircraft, including any deviation from proposed route or where landing shall be made.
5.4 All ground and operating personnel, including cabin staff, are authorised to take orders from the Carrier only unless specific written agreement shall first have been obtained from the Carrier whereby certain defined instructions may be accepted by such personnel from the Charterer.
5.5 All Aircraft are designated non-smoking, unless confirmed to the Charterer in writing before the Flight. If smoking takes place on an Aircraft, the Charterer will be liable for all associated cleaning costs charged by the Carrier.
5.6 The Charterer accepts all responsibility and costs associated with repair or additional cleaning required as a direct result of carriage of the Charterers passengers. The Carrier should make available photographic evidence of repairs to the aircraft cabin, its upholstery or any areas available to the Charterers passengers.
- TRAFFIC DOCUMENTS
When required, the Carrier shall supply or procure all necessary documents relating to the carriage and Flight undertaken pursuant to an Agreement. The Charterer shall give Equinox Charter all necessary information and assistance to complete such documents as soon as possible after the making of an Agreement and, in any event, in sufficient time to be completed for issue to passengers.
- FLIGHT TIMES, LOADING AND EMBARKATION
7.1 The Charterer shall be solely responsible for ensuring that passengers and their baggage arrive at the specified check-in point at the departure airport in sufficient time to be carried on any Flight. In the event that any passenger of the Charterer fails to arrive in sufficient time to be carried on the Flight the Carrier shall be under no liability whatsoever to the Charterer or to such passenger. The Carrier shall be under no obligation to make any alternative arrangements for any such passenger. If the Carrier, in its sole discretion, arranges for any such passenger to be carried on a later flight, the Charterer shall pay on demand to the Carrier or to Equinox Charter (as duly authorised to receive payments for the Carrier) such additional sum that the Carrier may specify for each such passenger to cover applicable passenger taxes and the administrative costs of the Carrier thereby incurred.
7.2 In the event of any delay (other than any delay for technical reasons the responsibility for which shall lie with the Carrier) deviation or diversion of any Flight, the Charterer shall be solely responsible for any and all accommodation, refreshments, meals, transportation or any other additional costs, expenses, losses, damages or liabilities of whatsoever nature incurred in respect of the Charterer’s passengers wherever and howsoever the same shall arise. All such costs, expenses, losses, damages or liabilities incurred by the Carrier shall be reimbursed by the Charterer to the Carrier on demand.
7.3 In the event that any passenger of the Charterer is refused entry at any destination airport, the Charterer shall indemnify and keep indemnified the Carrier, its officers, employees, servants and agents against any and all cost or expense whatsoever incurred by the Carrier in respect of that refusal
(including but not limited to charges, fee, penalties, imposts or other expenses levied upon the Carrier or Equinox Charter by any immigration authority) and in addition, all cost or expense incurred by the Carrier for any arrangements made by the Carrier to return such passengers to the country from which such passenger was originally carried.
7.4 Flights can only be confirmed once full payment has been received. Final cost of Flights is also subject to all crew availability, international over-flight permits, airport slots and airport parking being in place and non-availability at any time may result in an increase in price of the charter.
7.5 If for any reason beyond Equinox Charters reasonable control the aircraft is diverted from any destination shown in the Charter Contract to another destination the flight shall be deemed to be complete when the Aircraft lands at that other destination. It is at the discretion of Crew as to where a diversion must take place.
- OBLIGATIONS OF THE CHARTERER
8.1 The Charterer shall comply with all the requirements of the Carrier in relation to the performance of all of the Charterer’s obligations as set out in an Agreement.
8.2 The Charterer shall hold harmless and indemnify the Carrier and/or Equinox Charter from and against all claims, demands, liabilities, actions, proceedings and costs of any kind whatsoever arising from any default on the part of the Charterer or any passenger of the Charterer in complying with any of the provisions of an Agreement.
8.3 The Charterer shall comply in all respects with the conditions of all permits, licences and authorities granted for the Flights and will procure such compliance on the part of all its passengers.
8.4 The Charterer shall be responsible for the issue and delivery of all necessary passenger tickets, baggage checks and other necessary documents to all passengers.
8.5 The Charterer shall comply and shall procure that all its passengers shall comply with all applicable customs, police, public health, immigration and other lawful regulation of any state to/from or over which the Aircraft is or may be flown.
- EXCLUSION OF LIABILITY/INDEMNITY
9.1 Notwithstanding the liability of Equinox Charter under Section 4.11, the Carrier shall be under no liability to the Charterer for any failure by it to perform its obligations under the Agreement arising from force majeure (including labor disputes or strikes of any claim including those of Carrier personnel or lock-outs) or any other cause beyond the control of the Carrier. It is hereby established that accidents to or failure of the Aircraft engines, or any other part thereof or any machinery or apparatus used in connection therewith are not considered force majeure events or events caused by reasons beyond the control of the Carrier.
9.2 The Charterer shall indemnify the Carrier against any loss, damage, liabilities, costs or expenses of whatsoever nature caused to be suffered or incurred by the Carrier and its officers, employees agents or subcontractors arising out of any act or omission of the Charterer or its officers, employees or agents whether arising in contract or tort (including negligence) or otherwise.
9.3 The Carrier shall not be deemed to undertake any carriage to which an Agreement relates as a common carrier.
9.4 Carriage performed under a Charter Contract shall be subject to the conditions of carriage contained or referred to in the traffic documents of the Carrier including its applicable ‘General Conditions of Carriage’.
9.5 The indemnities contained in these Standard Charter Terms shall survive the termination of any Agreement.
10.1 Each Agreement may be terminated immediately upon written notice from Equinox Charter or the Carrier if the Charterer:
10.1.1 defaults in the payment of any amount payable hereunder on due date; or
10.1.2 behaves in a manner which in the reasonable opinion of Equinox Charter is likely to bring Equinox Charter into disrepute or otherwise to compromise or adversely affect the reputation and standing of Equinox Charter.
- EFFECT OF DEFAULT
11.1 If an Agreement is terminated, then the Charterer shall (without prejudice to any other rights and remedies which the Carrier may have) pay forthwith to Equinox Charter, as payment gateway for the Carrier, all amounts then due and unpaid to the Carrier hereunder, together with interest thereon (if any) and the Charterer shall indemnify and keep the Carrier indemnified against all loss, damage, costs, expense, claim or liability incurred or sustained by the Carrier as a result of such termination and the Carrier shall be entitled to retain any initial deposit paid by the Charterer.
11.2 The Charterer shall indemnify the Carrier against any claims by any passenger of the Charterer arising out of the termination of an Agreement.
- SET-OFF AND APPLICATION OF MONEYS
Only Equinox Charter, as payment gateway for the Carrier, may at any time without notice to the Charterer at its discretion set-off any amounts paid by the Charterer to the Carrier and/or Equinox Charter hereunder against any amounts then due to the Carrier and/or Equinox Charter under an Agreement or against any amount otherwise due at such time from the Charterer to the Carrier and/or Equinox Charter
13.1 Any notice required to be given under an Agreement shall be in writing and shall be deemed duly given if left at or sent by first class post, email or facsimile message to the address herein stated of the party to whom it is to be given. Any such notice shall be deemed to be served at the time when the same is handed to or left at the address of the party to be served and if served by post on the day (not being a Sunday or Public Holiday) next following the day of posting or if served by email or facsimile message upon the day such message is sent.
13.2 Time shall be of the essence in respect of the Charterer’s performance of its obligations under any Agreement.
13.3 Each Agreement sets out the entire agreement and understanding between the parties or any of them in connection with the charter of the aircraft as described herein.
13.4 No party has relied on any warranty or representation of any other party except as expressly stated or referred to in an Agreement. The Carrier expressly disclaims all implied warranties, obligations and liabilities arising by law or otherwise, with respect to the Flights including without limitation any (a) implied warranty of merchantability or fitness for a particular purpose;
(b) implied warranty arising from course of performance, course of dealing or usage of trade; or (c) implied warranty of non-infringement.
13.5 No claims shall be made against the Carrier in respect of any representation warranty indemnity or otherwise arising out of or in connection with the charter of the aircraft except where such representation, warranty or indemnity is expressly contained or incorporated in an Agreement.
13.6 No variation of an Agreement shall be effective unless made in writing and signed by both parties.
13.7 The Charter Price, payment terms and other commercial terms contained in each Agreement are confidential to the parties and may not be disclosed to third parties without prior approval.
13.8 No failure by the Carrier to exercise and no delay by the Carrier in exercising any right, power of privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege. The rights and remedies herein provided are cumulative and are not exclusive of any rights or remedies provided by law.
13.9 The Charterer shall not be entitled to assign the benefit of any Agreement.
13.10 Each Agreement shall be governed by and interpreted in accordance with the laws of England & Wales, without regard to conflict of law
principles, and the parties hereby submit to the exclusive jurisdiction of the courts of England & Wales.
13.11 Charter Contracts (including any Special Terms) may be executed:
13.11.1 electronically (using electronic signature, advanced electronic signature, email, or otherwise) or by physical (written) signature of the relevant Charter Contract and/or Special Terms (as applicable). If the Charter Contract and/or Special Terms (as applicable) is executed electronically, the Charterer and Equinox Charter each hereby irrevocably consent to such Charter Contract or Special Terms (as applicable) being communicated, presented, and retained (wholly or partly) in electronic form; and
13.11.2 in any number of counterparts, including electronic counterparts, each of which (including electronic counterparts) will be an original but all of which together will constitute one and the same instrument. No counterpart (including electronic counterparts) shall be effective until each of the Charterer and Equinox Charter has executed at least one counterpart.
Beyond by Equinox Terms & Conditions
- Beyond by Equinox Charter, is a travel rewards programme designed to reward clients for booking private travel through Equinox Charter.
- Herewith, are the Terms and Conditions that govern participation in the Beyond by Equinox programme, referred to as “Beyond” or “Beyond Programme.” By becoming a member of Beyond, you are agreeing to comply with these Terms and Conditions.
- GENERAL CONDITIONS
2.1. Creation and Management: Beyond by Equinox is administered by Equinox Charter Ltd in collaboration with Equinox Travel Ltd, both companies’ c/o YM&U, 180 Great Portland Street, London, W1W 5QZ.
2.2. Activation and Membership: To participate, you must activate your membership directly with Equinox Charter. During the activation process, you will need to agree to these Terms and Conditions. Your unique membership number will be provided after confirmation of your acceptance of these terms & conditions.
2.3. Responsibility: Programme members are responsible for thoroughly reviewing and understanding the Beyonds terms and conditions, account statements, and any related communications.
2.4. Programme Changes: Equinox Charter reserves the right to modify the structure, terms and conditions, benefits, promotions, and other features of the Beyond programme at any time with reasonable notice, information surrounding which, will be provided to members directly and published via terms and conditions on equinox-charter.com.
2.5. Compliance and Conduct: Programme members are expected to adhere to all applicable laws, and regulations while using Beyond incentives, maintaining ethical and responsible conduct.
2.6. Termination: Equinox Charter retains the right to cancel or refuse membership to the Beyond programme at any time, at its own discretion.
2.7. Charters: Charters booked under the Beyond programme are subject to Equinox Charter Ltd.’s General Terms and Conditions which are available on equinox-charter.com
3.1. Membership Criteria: Membership in the Beyond programme is free of charge and available to individuals who meet the following criteria:
3.1.1. Provide valid and accurate personal information during enrolment.
3.1.2. Beyond is open to individuals aged 21 years and above.
3.1.2. Are not current members of the loyalty programme under any other aliases or contact details.
3.1.3. Have not been previously terminated from the programme.
3.1.4. Possess the legal authority to agree to the programme’s terms and conditions.
3.1.5. Act as legal representatives of organisations and charterers of aircraft to initiate the earning of credits.
- EARNING RULES & REWARDS VALUE
4.1. Beyond Credits: Beyond Credits are awarded based on charter spend (final charter cost including all applicable taxes and additional charges) in the following increments:
4.1.1. Up to £10,000.00 – 500 credits.
4.1.2. Up to £25,000.00 – 750 credits.
4.1.3. Up to £75,000.00 – 1000 credits.
4.1.4. £75,000.00+ – 2000 credits.
4.1.5. £100,000.00+ – 3000 credits.
4.2. Credit Calculation: Credits accrue and can be redeemed at a rate of GBP £1 for every 1 credit.
4.3. Credit Posting: Credits are added to a client’s account upon completion of a charter, meaning the flight of a single-leg charter or the final flight of a multi-leg charter.
4.4. Credit Dispute Resolution: Equinox Charter reserves the right to make the final decision in resolving disputes related to Beyond Credits, which may require submission of documentation by Master Account Holders.
- ACCOUNT MANAGEMENT
5.1. Account Creation: To establish an account, please complete the provided form here.
5.2. Account Duration: Accounts remain open indefinitely, and credits must be redeemed within 12 months of them being rewarded.
5.3. Credit Transfer & Additional Account Members: The transferability of credits to associates of the programme members must be agreed upon during account setup. Master Account Holders may assign a maximum of two additional account members, from different organisations acceptable, to save and/or spend credits. Additional account holders may not modify information on the Master Account Holder’s account without prior written permission. Requests for modifications due to critical reasons will be reviewed case-by-case and always in the interest of the Master Account Holder.
5.4. Responsibilities: All Beyond Account activity by additional account members is considered as conducted on behalf of the Master Account Holder, who is responsible for any breaches of the Terms and Conditions herewith.
5.5. Identity Verification: Prior to appointment, additional account members must provide Equinox Charter with proof of identity and contact details. The additional account holder and the Master Account Holder will confirm the accuracy of all information related to the identity and contact details of the additional member. Providing false information may result in the termination of the additional member’s appointment, and Equinox Charter reserves the right to terminate the Master Account Holder’s Beyond Account in such circumstances.
5.6. Spending Requests: Requests to spend credits must be communicated by us to the Master Account Holder before any transactions are initiated.
5.7. Booking Process: When requesting to spend credits, account members will be introduced to a Beyond Account Manager at Equinox Travel to facilitate the booking. Travel purchased through Equinox Travel, using Beyond credits, will be inclusive of all associated taxes and Equinox Travel agency fees. Full breakdown of costs included in a travel purchase, will be made available on request.
5.8. Credit Balances: Credits balances will be provided to account holders quarterly and provided upon request.
5.9. Contact Information: Beyond members are responsible for maintaining accurate and up-to-date contact information.
- REDEEMING CREDITS & ELIGIBLE PURCHASES
6.1. Credit Redemption: Credits can be accrued on charter flights booked directly through Equinox Charter and spent at any time after accrual but must be done so through Equinox Travel or Equinox Charter when offsetting against another charter.
6.2. Eligible Purchases: Credits can be used for any services provided by Equinox Charter & Equinox Travel. Equinox Travel and Equinox Charter retain the right to refuse redemption with specific brands or services at their discretion.
6.3. Spending Limits: There are no spending limits, although a floating balance of 250 credits must be maintained on the account.
6.4 Validity of Credits: Credits must be spent within 12 months from the date of provision. Extensions of period of validity, may be granted on request and at the discretion of Equinox Charter Ltd.
6.5. Credit Transfer: Beyond credits cannot be gifted but can be spent by Master Account Holder or additional programme members as desired.
6.5. Additional Charter Charges: Beyond Account Holders are responsible for all carrier-imposed charter expenses, including airport and government taxes, which must be paid in full before redeeming Beyond Credits. Beyond Credits cannot be used to offset such charges.
- TERMINATION CONDITIONS
7.1. Membership Termination: Beyond memberships can be terminated by written request from the Master Account Holder. Any remaining credits on the account are non-refundable and should therefore be used before closing the account. Credits will be void if the account is closed with a remaining balance.
7.2. Programme Termination: Equinox Charter reserves the right to terminate the Beyond Programme with reasonable notice when possible. Equinox Charter shall not be liable for any loss or damage resulting from such modifications or terminations. Beyond Members are responsible for reviewing the Terms and Conditions periodically for updates or changes, although Equinox Charter will make efforts to update all account holders.
7.3. Immediate Termination: Equinox Charter may immediately and without notice terminate a Beyond Account Holder’s right to participate in the Beyond Programme, earn, and redeem Beyond Credits under specific circumstances, including but not limited to the following:
7.3.1. Ceasing to be a “Member” under the Beyond by Equinox Terms and Conditions.
7.3.2. Becoming the subject of a bankruptcy petition or order.
7.3.3. Insolvency of Equinox Charter and/or Equinox Travel.
7.3.4. Suspected misconduct, fraud, illegal activity, improper or dishonest activity, misuse of Beyond Credits, misuse of Equinox Charter, Equinox Travel, and/or its partners’ facilities and services, or a breach of these Terms and Conditions.
7.3.5. Acts or omissions of the Beyond Account Holder deemed detrimental to the reputation or goodwill of Equinox Charter or Equinox Travel.
7.4. Credit Expiry: In all such cases, any unredeemed Beyond Credits in the Beyond account of that Beyond Account Holder will automatically expire. Termination of rights to participate in the Beyond Programme will not affect the accrued rights and remedies of Equinox Charter and the Beyond Account Holder as of the date of termination.
- LIMITATION OF LIABILITY
8.1. General Liability: Equinox Charter bear no responsibility for special, indirect, or consequential losses, damages, or costs that Beyond Account Holders or additional associated members might face in connection with the Beyond Programme. This includes Beyond credit allocation as well as their use.
8.2. Exceptional Cases: There are some situations where our responsibility remains intact. This includes cases where someone is harmed or experiences personal injury because of our negligence, fraudulent actions, or if the law doesn’t allow us to limit or exclude our liability.
8.3. Claim Amount: If there’s a claim related to our handling of the Beyond Programme, the most we’ll be liable for is the value of the unused Beyond Credits in the Beyond Account of persons making the claim.
8.4. Implied Terms: We will run the Beyond Programme with care and expertise. Nevertheless, any terms, whether implied by law or otherwise, that might be associated with our responsibilities are excluded to the fullest extent and governed by applicable laws and regulations.
- DISPUTE RESOLUTION
9.1. Concerns: If you have concerns related to the Beyond programme, account, credits, credit spending, balances, or service provision, please email firstname.lastname@example.org with details of your concerns.
9.2. Statement Discrepancies: If Beyond account holders believe any information contained in their statement, including information regarding Beyond Credits accrued, redeemed, or expired, is inaccurate, they must promptly notify Equinox Charter within 30 days of the statement date. Failure to do so within this timeframe will result in the information in the statement being considered correct and accepted by Beyond account holders.
- DATA PROTECTION & PRIVACY
11.1. Communication Channels: Equinox Charter may communicate with Beyond Members through various channels, including email, mail, or phone.
- PROMOTIONAL OFFERS
12.1. Any extensions or modifications to our terms and conditions due to ongoing promotional offers will be specified separately.
13.1. Entire Agreement: These Terms and Conditions, combined with any additional terms that may be included, make up the full agreement between Equinox Charter and Beyond Programme Members. They replace and override any previous agreements, promises, assurances, warranties, representations, or understandings, whether written or spoken, related to the subject matter they cover.
13.2. No Extra Recourse: Beyond Programme Members understand that they can’t rely on any statements, representations, assurances, or warranties (whether made honestly or by mistake) that are not explicitly mentioned in these Terms and Conditions. Beyond Programme Members agree not to pursue remedies for innocent or negligent misrepresentation based on any statements within these Terms and Conditions.
13.3. No Waiver: If Equinox Charter doesn’t immediately use a right or remedy provided in these Terms and Conditions or by law, it doesn’t mean they’re giving up that right or remedy. It also doesn’t stop them from using it later. Equinox Charter can choose to use a right or remedy partially, and it won’t prevent them from using it fully or using other rights or remedies later on.
13.4. Adjusting Invalid Parts: If any part of these Terms and Conditions becomes invalid, illegal, or unenforceable, we’ll try to make it valid, legal, and enforceable to the minimum extent necessary. If we can’t do that, we’ll consider that part deleted. Removing or adjusting a part of these Terms and Conditions won’t affect the validity and enforceability of the rest of the terms.
13.5. Rights Transfer: Beyond Programme Members can’t transfer, use as collateral, create a trust with, or otherwise handle any or all of their rights and responsibilities under these Terms and Conditions without getting written consent from Equinox Charter first.
13.6. No Rights for Third Parties: People who are not in direct agreement to these Terms and Conditions have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms contained here.
- GOVERNING LAW AND JURISDICTION
14.1. Applicable Law: These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales.
14.2. Exclusive Jurisdiction: The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).
Terms of Website Use
While we have taken every care to compile accurate information and to keep this site up-to-date, Equinox Charter makes no warranty as to the accuracy or applicability of any information on this website and cannot accept liability for any errors or omissions.
This site content is provided for general information.
Equinox Charter, its members, suppliers and affiliated companies therefore shall not be liable to any person for any loss or damage that may arise from the use of the information contained in any of the materials on this website.
This website is intended for viewers from the United Kingdom. Those who choose to access this website from other locations are responsible for compliance with local laws.
Equinox Charter have included some relevant links for your information and convenience only. However as we have no control over these third party links, we cannot accept responsibility for the contents or reliability of the linked sites.
The term “Equinox Charter” used in this Legal Disclaimer, except where stated otherwise, shall deemed to include Equinox Charter, its members and affiliates.
This website is protected by copyright. © 2023 Equinox Charter, unless otherwise stated. Site content is not to be copied, modified, distributed, published or made available on a network without the prior written consent of Equinox Charter. All other rights reserved.
Please feel free to establish a link to this site from your site, provided the context is relevant and the link or its description is not detrimental to the business of Equinox Charter.